kkfd Privacy Policy
Protecting your personal information is our primary responsibility at kkfd. This policy explains in detail how your information is collected, what it is used for, and how it is kept secure.
This privacy policy applies to all members who use the kkfd platform. By using kkfd's services, you are considered to have accepted all the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — both govern your experience as a user.
Scope of Information Collection
kkfd collects certain personal information to maintain service-related communication with you and to ensure the security of the platform. No information is collected unnecessarily or without purpose.
1.1 Registration Information
When you create an account on kkfd, the following information is required:
- Full name and date of birth (for age verification — minimum 21 years)
- Mobile number and email address
- Username and password
- National ID card or other government-issued identity document details (for identity verification)
1.2 Automatically Collected Information
When you browse or use the kkfd platform, certain technical information is collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Time spent on the platform and pages visited
- Transaction history and gaming activity records
- Login time and approximate location information
1.3 Payment Information
During deposits and withdrawals, your mobile banking account details (bKash, Nagad, or Rocket) are verified. No sensitive payment information is stored on kkfd's servers — this information remains only within the relevant payment provider's system.
Purpose of Information Use
kkfd uses the information you provide for specific purposes. Your information is not used for any other purpose without your consent.
2.1 Service Operations
- Account creation, verification, and management
- Deposit and withdrawal processing
- Activating bonuses and promotions
- Providing customer support and account-related communication
- VIP programme management
2.2 Security and Compliance
Information is used to ensure platform security, prevent fraud, prevent money laundering, and block access by minors. No person under the age of 21 is permitted to use kkfd's services.
2.3 Communication and Notifications
Email or SMS may be used to inform you about your account, transactions, promotions, and important platform updates. You can opt out of promotional notifications at any time.
2.4 Service Improvement
Analytical data is used to improve the user experience, resolve technical issues on the platform, and develop new features. To learn more about kkfd, visit our About Us page.
Information Storage and Security
kkfd applies industry-standard technical and organisational measures to protect your information. We treat the security of your data as our highest priority.
3.1 Encryption Technology
All data is transmitted using SSL (Secure Socket Layer) encryption. Your personal information and financial transaction data are kept secure using high-grade encryption technology.
3.2 Access Control
Among kkfd's staff, only authorised individuals have access to your information, and only within the limits necessary for their role. All access logs are retained and audited regularly.
3.3 Retention Period
Your information will be retained for as long as your account remains active. After an account is closed, certain information may be kept for as long as required to meet applicable legal obligations. Once that period has passed, the information is securely deleted.
Information Sharing with Third Parties
kkfd never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may need to be shared in certain cases to operate the service.
4.1 Service Partners
Necessary information is shared with organisations that provide payment processing (bKash, Nagad, Rocket), identity verification, and similar technical services. These partners are required to follow privacy standards equivalent to those of kkfd.
4.2 Legal Obligations
Information may be provided when required under applicable laws of Bangladesh or by valid instruction from a competent authority. In such cases, kkfd will always endeavour to protect your rights.
4.3 What Is Never Done
- Selling personal information to third-party advertisers
- Sharing information without permission
- Using information outside the scope of the service
- Unnecessary marketing or spamming
Cookies and Tracking Technology
Cookies and similar technologies are used on the kkfd website. These improve your browsing experience and maintain the functionality of the platform.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, security verification, and the basic operation of the platform. Without them, the service cannot function properly.
5.2 Analytical Cookies
Analytical cookies are used to understand how users interact with the platform and to help improve the quality of the service. This information is collected in aggregate and does not identify any individual separately.
5.3 Cookie Control
You can disable cookies at any time through your browser settings. However, please note that disabling essential cookies may cause some platform features to stop working correctly.
User Rights
kkfd believes that every user has proper rights over their own information. Your rights are detailed below.
6.1 Right to Access Information
You can request from kkfd at any time to know what information they hold about you. Upon contacting customer support, complete information will be provided within a set period.
6.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. This can be done through account settings or via customer support.
6.3 Right to Delete Information
When closing your account, you may request that your information be deleted. All information except that which must be retained due to legal obligations will be deleted within a reasonable time.
6.4 Right to Withdraw from Notifications
You can opt out of receiving promotional emails or SMS at any time. However, essential account-related messages (such as transaction confirmations) cannot be turned off.
Minor Protection
kkfd strictly prohibits all services for anyone under the age of 21. Age is verified at the time of registration, and additional identity documents may be requested in any case of suspicion.
If we have reason to suspect that information belonging to a minor is held by kkfd, the relevant account will be closed immediately and the associated information will be deleted. To learn more about the importance of responsible play, read our Responsible Gaming Guidelines.
Policy Changes and Updates
kkfd may modify or update this privacy policy as needed. If any significant changes are made to the policy, you will be notified by email or via a platform notification.
Continuing to use the platform after a change means you have accepted the updated policy. For this reason, it is recommended that you review this page regularly. Answers to common questions related to this policy can be found in our FAQ section.
Contact Information
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 in both Bengali and English.
Contact us directly via live chat or write to us by email: [email protected]
For privacy-related requests, please contact us with your account name and registered mobile number. We generally respond within business days.